Our Complaints Policy
We are committed to providing the highest standard of care and service. If you have any concerns or are not fully satisfied, we encourage you to let us know so we can address the issue promptly and fairly. If you would like to raise a concern, please contact us at concerns@kanesburycare.co.uk or call us on 01202 037373 or fill in our contact form.
How to Raise a Concern
You can raise a concern in whichever way feels most comfortable to you. This might be by speaking directly with a member of our team, contacting the home manager, or getting in touch with our head office. We will listen carefully, treat your concern with respect, and handle the matter as confidentially as possible.
What Happens Next
Once a concern has been raised, we will acknowledge it as soon as possible and begin a thorough review. This may involve speaking with those involved and considering all relevant information. We will keep you informed throughout the process and provide a clear response once our review is complete. Our aim is always to resolve concerns in a timely, fair, and transparent way.
Our Commitment
We take all concerns and complaints very seriously. Every concern is an opportunity for us to learn and improve the quality of our care and services. We are committed to handling all feedback with sensitivity and professionalism, responding in a timely manner, and using what we learn to continuously improve.