Company Policies

Data Protection/GDPR

At LuxuryCare, we take your rights seriously and have created our privacy and cookie policies to keep you informed of how your data is used. We adhere to the General Data Protection Regulation (GDPR) to ensure all personal information is collected, stored, and used securely. Any data shared with us, including that of residents, family members, and staff, is managed with the utmost confidentiality and used only for its intended purpose.

If you have any comments or queries about our policies, please contact our Data Protection Officer here or via post at LuxuryCare, FF 5 Trinity, 161 Christchurch Road, Bournemouth, Dorset, BH1 1JU.

Appropriate Policy Document for the Processing of Special Category and Criminal Conviction Data
We have strict policies governing the handling of special category and criminal conviction data to ensure compliance with GDPR and to protect individual rights.

Data Protection Policy

Our data protection policy outlines our commitment to securely managing personal data in compliance with GDPR.

CCTV and Surveillance Policy

LuxuryCare may use CCTV for security and safety purposes in certain areas of our care homes. Our CCTV and surveillance policy ensures compliance with data protection regulations.

Privacy Notice

Our privacy notice provides information on how we collect, use, and protect personal data.

Cookie Policy

Our website uses cookies to enhance your browsing experience and improve our online services. Cookies help us understand how visitors interact with our site, enabling us to make necessary improvements. By continuing to use our website, you consent to our use of cookies in line with our Cookie Policy.

Individual Rights and Data Access

Individuals have rights regarding their personal data, including access, rectification, and deletion. Our policy ensures compliance with GDPR requirements.

Privacy Notice for Current Team Members

LuxuryCare has a dedicated privacy notice for current employees, detailing how their data is handled within the organisation.

National Data Opt-Out Policy

We comply with the NHS national data opt-out policy, ensuring individuals can opt out of their data being used for research and planning purposes.

Modern Slavery Statement

We are committed to preventing modern slavery and human trafficking in all aspects of our organisation and supply chains. We expect the same high standards from our partners, contractors, and suppliers.

We promote a culture of openness and accountability, where concerns can be raised without fear, and we take appropriate action if any risks are identified. Through ongoing awareness, responsible practices, and careful oversight, we aim to ensure that modern slavery has no place within our services.

Raising a Concern

We are committed to providing a safe, supportive and high-quality environment for all our residents. If you, a family member, or a loved one have any concerns about the care or services being provided, we encourage you to speak to us.

We understand how important it is to feel heard and reassured, and we will always treat concerns with sensitivity, respect, and confidentiality. You can find more information about how to raise a concern and what to expect by visiting our Express a Concern page.